The Platform
Risk scoring, condition review, refund paths, recovery routing, exchange capture, repeat-issue detection — every surface a fashion returns team actually needs, engineered around how returns really move.
Automation disclosure
ReturnGuard can prepare and route decisions, but human reviewers control refunds, ReturnGuard Score overrides, and account status changes. Automated actions are limited to marking a return as Under Investigation and triggering a Request Photo Evidence email.
Platform map
Hover any module to preview its surface. Each one writes back into the same case, so nothing falls between owners.
Control Room
Return Queue
Fraud Review
Condition Vision
Refund Paths
Recovery Router
Product Issues
Exchange Saver
Reports & Brief
Module detail
Return Control Room
A live operations view of margin-at-risk, recovery rate, fraud signals, queue depth, and weekly trend. Built so a returns lead can answer 'how are we doing?' in under five seconds.
Return Queue
Multi-item returns prioritized by margin-at-risk, not arrival time. Bulk approvals on safe cases, deep review on the rest. Saved views per reviewer.
Fraud Signals
Velocity, value mismatch, geo and address mismatch, photo mismatch, drop-window risk. Each signal is a recorded reason a reviewer can confirm or override.
Condition Vision
Inspectors capture evidence, mark condition grade, and the AI suggests a grade with confidence and a defect tag list. The reviewer keeps the final call.
Refund Path Engine
For each return the engine recommends a method with a reason: customer LTV, item resellability, declared reason, brand policy. Reviewers can override with one click and a recorded reason.
Recovery Router
Routing reads condition grade, category, season, and partner capacity. Items move to the channel that recovers the most margin this week, not the channel that took them last quarter.
Product Issue Intelligence
Reasons cluster by SKU, color, and size. When a sizing or quality issue appears, merchandising sees it before the wave lands. The PDP fix that follows is small, fast, and measurable.
Exchange Saver
On size or fit reasons, the engine suggests the closest in-stock alternative — same product, one size up, in stock at the nearest node. One-tap exchange flow keeps the revenue.
Weekly Returns Brief
Every Monday: total cases, recovery rate, fraud blocked, top reasons, top SKUs at risk, and the three things to look at this week. Built to be skimmed.
Integrations
Verified at launch: Shopify Plus (Official Technology Partner), NetSuite (certified connector), ShipStation (webhook), and Stripe (direct API). OAuth credentials stored as workspace secrets, never exposed to the browser. Webhooks signed and rotatable. Other providers are on our roadmap and are not currently claimed publicly.
Rules and Permissions
Role-based permissions, rule templates per brand profile, and an audit log on every change. Every applied rule writes an event your finance lead can read back later.
How it fits together
A return arrives in the queue. The engine scores risk. Inspection grades the items. The refund path is recommended and approved. Recovery routing sends each item to the channel that recovers the most. Reasons feed back into Product Issue Intelligence. Monday morning, the brief arrives. Nothing falls between owners.
See it on your data
Start a workspace, connect your store, and we'll seed it so you can move a real return through every screen with one of our team.