What is a cookie?
A cookie is a small piece of data a website stores in your browser. We use cookies and similar local storage technologies to keep you signed in, remember your settings, and understand how the product is used so we can improve it.
Categories of cookies we set
| Category | Purpose | Examples | Duration |
|---|---|---|---|
| Strictly necessary | Keep you signed in, remember your active workspace, secure form submissions against cross-site request forgery, store your cookie consent choices, and load balance traffic. | session, csrf_token, workspace_id, rg_cookie_consent_v1 | Session to 12 months |
| Analytics | Help us understand which features are used and where the product is slow. First-party only, anonymized identifiers, never sold or shared with advertising networks. | anon_device_id, page_view, perf_timings | Up to 12 months |
| Preferences | Remember small UI choices like sidebar width, theme, table density, and last-used filters. | theme, sidebar_state, table_density | Up to 12 months |
| Marketing | Off by default. Reserved for future advertising attribution. Never used to sell or share your data with third parties. | (none enabled today) | Up to 12 months when enabled |
Strictly necessary cookies
Strictly necessary cookies are required for the service to work — they cannot be turned off. Without them you cannot sign in, move between workspaces, or submit forms safely. Blocking them at the browser level prevents the application from functioning correctly.
Analytics cookies
We use first-party product analytics to understand which screens are used and which actions are slow. Identifiers are pseudonymous and tied to a workspace rather than to an end customer. We do not sell analytics data and do not share it with advertising networks.
Preference cookies
Preference cookies remember small UI choices — theme, sidebar width, the filters you last used. Disabling them resets the UI to defaults each visit; access to data is unaffected.
Marketing cookies
Marketing cookies are off by default and we do not currently set any. If we ever enable advertising attribution, the category will appear in the cookie settings modal and you will be asked to opt in. We will never set marketing cookies without consent.
Consent controls
The first time you visit https://returnguard.net, a banner asks you to choose which optional categories to allow. You can change your mind at any time:
Other ways to change preferences
- In the app under Settings → Notifications & preferences, you can opt out of analytics for your account.
- In your browser settings, you can block or delete cookies for
returnguard.net. Blocking strictly necessary cookies will prevent sign-in. - We honor browser Do Not Track and Global Privacy Control signals where required by law by treating optional categories as opt-out.
Contact
Questions about cookies go to privacy@returnguard.net.
This summary explains our cookie practices and is not legal advice.
These pages describe how ReturnGuard operates today. They are written in plain language for our customers and are not legal advice. For contractual questions, contact support@returnguard.net.